The company:
… is an IT consultancy and software development company which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems.
Location:
Working time:
Role & Responsibilities:
- Preparing and maintaining the ISO 20000 & ISO 9001 Certification and Documents
- Evaluation of the current business processes; design and implementation of new process or extension of existing process
- Setting QA compliance objectives and support that targets are achieved
- Defining quality procedures in conjunction with operating staff
- Support in setting up and maintaining controls and documentation procedures
- Analysing performance data and charts against defined parameters
- Supporting the Process for Change Management
- Supporting the Process for Incident Management
- Preparing Documentation, Reports & Procedures
- Analysis and Review of Performance in order to maintain Service Quality Standards as per ISO Certification requirement
- Responsible for ISO 20,000 processes such as: Documentation management, Planning, and Implementing Service Improvement
Skills & Qualifications:
Studies:
- Bachelor/Master degree in IT related area
Experience:
- 5 years of professional experience in IT, Service Quality & Process Management
- Familiar with International Quality standards
- Strong understanding of international Best Practices for IT Service Industry
- Experience in project management
Language skills:
- very good skills (speaking, writing, reading) in English
IT skills:
- Basic knowledge of Cloud Infrastructure
- Strong understanding of Service Quality Processes
- ITIL V4 Foundation Certified
Personal strengths:
- self-confident appearance with strong social, communicative and presentation skills
- customer-oriented thinking
- accurately working – good analytical skills
Application:
Please apply under specification of the keyword „ITIL Quality Assurance Consultant Job (m/f/d)“ by E-Mail to Ursula Krämer: uk@uni-frankfurt.campuservice.de
Required documents: cover letter, curriculum vitae, certificates