ITIL Quality Assurance Consultant Job (m/f/d)

The company:
… is an IT consultancy and software development company which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems.


  • Frankfurt am Main

Working time:

  • full time - indefinite

Role & Responsibilities:

  • Preparing and maintaining the ISO 20000 & ISO 9001 Certification and Documents 
  • Evaluation of the current business processes; design and implementation of new process or extension of existing process
  • Setting QA compliance objectives and support that targets are achieved
  • Defining quality procedures in conjunction with operating staff
  • Support in setting up and maintaining controls and documentation procedures
  • Analysing performance data and charts against defined parameters
  • Supporting the Process for Change Management
  • Supporting the Process for Incident Management
  • Preparing Documentation, Reports & Procedures
  • Analysis and Review of Performance in order to maintain Service Quality Standards as per ISO Certification requirement
  • Responsible for ISO 20,000 processes such as: Documentation management, Planning, and Implementing Service Improvement

Skills & Qualifications:


  • Bachelor/Master degree in IT related area 


  • 5 years of professional experience in IT, Service Quality & Process Management
  • Familiar with International Quality standards
  • Strong understanding of international Best Practices for IT Service Industry
  • Experience in project management

Language skills:

  • very good skills (speaking, writing, reading) in English

IT skills:

  • Basic knowledge of Cloud Infrastructure 
  • Strong understanding of Service Quality Processes
  • ITIL V4 Foundation Certified

Personal strengths:

  • self-confident appearance with strong social, communicative and presentation skills
  • customer-oriented thinking
  • accurately working – good analytical skills


Please apply under specification of the keyword „ITIL Quality Assurance Consultant Job (m/f/d)“ by E-Mail to Ursula Krämer:

Required documents: cover letter, curriculum vitae, certificates

Aktuelle Jobangebote
  • Frankfurt am Main
weitere Standorte:
  • Bad Camberg, Bad Homburg, Darmstadt, Dietzenbach, Eschborn, Frankfurt am Main, Friedberg, Friedrichsdorf, Hamburg, Hanau, Heusenstamm, Hofheim am Taunus, Kelkheim, Mainz, Neu-Isenburg , Oberursel, Schwalbach am Taunus, Sulzbach, Sulzbach im Taunus